Policies

TERMS OF SERVICE

1. Definitions and Interpretation

"Service Provider" refers to Cormari Greeff, operating in her personal capacity as a freelance technical consultant under the trade name Knowing in Business.

"Client" refers to any individual, business, or legal entity purchasing services or memberships from the Service Provider.

"The Parties" collectively refers to the Service Provider and the Client.

2. Nature of Contractual Relationship

The Service Provider operates strictly as an independent contractor. This agreement does not create a partnership, joint venture, agency, or employment relationship between the Service Provider and the Client, nor does it establish any relationship between the Service Provider and any third-party software providers (including but not limited to GoHighLevel or Lizelle De Kock LLC).

3. Scope of Services & Software Independence

3.1 Execution Only: The Service Provider provides digital labor, custom technical configurations, and workflow implementation.

3.2 No Software Distribution: The Service Provider does not sell, resell, lease, or distribute software licenses, user seats, or software-as-a-service (SaaS) subscriptions.

3.3 Third-Party Accounts: The Client is solely responsible for obtaining, paying for, and maintaining their own independent software accounts and environment access. The Service Provider accepts no liability for operational disruptions caused by third-party platform downtime, updates, account suspensions, or billing failures.

4. Client Obligations & Account Access

To facilitate the implementation of services, the Client must grant the Service Provider authorized, temporary access permissions to their respective software environments. The Client agrees to cooperate timeously in providing necessary copy, brand assets, and technical credentials. Delays on the part of the Client will result in an automatic extension of the project delivery timeline.

5. Domain Acquisition & Legal Responsibility

5.1 Convenience Fulfillment: For packages inclusive of a custom domain (e.g., The DMS Launchpad), the Service Provider facilitates the technical purchase via Cloudflare as an administrative convenience funded by the package fee.

5.2 Ownership & Registrar: The Client remains the sole legal owner and registrar of the domain. The Client must personally complete mandatory email and ICANN verifications to activate the domain.

5.3 Content Liability: The Client retains absolute legal and civil liability for all content hosted on, traffic directed to, and commercial activities conducted via the domain.

6. Limitation of Liability and Indemnity

To the maximum extent permitted by applicable law, the Service Provider shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, revenue, or business opportunities arising out of the performance or non-performance of the configured sales funnels and automations. The Client indemnifies the Service Provider against any third-party claims resulting from the operational use of the delivered assets.

Refund & Cancellation Policy

1. Fixed-Fee Service Packages

Due to the bespoke nature of digital implementation labor, immediate reservation of development scheduling, and upfront operational expenses (including direct domain registry costs), all allocations for The DMS Launchpad and the Evergreen Authority Funnel are non-refundable.

1.1 Commencement of Work: Once onboarding forms are submitted or technical system access is granted, the project is deemed active, and the client's fee is fully committed to operational overhead.

1.2 Project Halts: If a Client experiences internal delays, they may request in writing to pause execution. The Service Provider may, at her sole discretion, retain the project value as a service credit for a maximum of 90 calendar days.

2. Subscription Membership Cancellation

2.1 No Historical Refunds: The Systems Insider Circle operates as a month-to-month subscription. Because proprietary training intellectual property, live video access, and consulting assets are delivered immediately upon billing, no retroactive refunds or prorated credits will be issued for partial months or unused membership periods.

2.2 Cancellation Procedure: Members may terminate their recurring subscription at any time via their secure member dashboard or by notifying support. To prevent the processing of the subsequent billing cycle, cancellation actions must be finalized at least 3 business days prior to the scheduled monthly renewal date. Following a successful cancellation, portal access will persist until the natural expiration of the current paid billing cycle.

Billing & Payment Policy

1. Secure Transaction Processing

All financial transactions, invoice settlements, and recurring subscription authorizations are processed securely through our authorized payment gateway partner, Paystack. The Service Provider does not capture, store, or process raw credit card or banking credentials on her own infrastructure.

2. Payment Terms for Services

2.1 Upfront Packages: Fixed-fee implementation packages must be settled in full through the online checkout before project kickoff or technical integration scheduling takes place.

2.2 Bespoke Configurations: Custom project quotes issued following a free discovery strategy session are subject to formal digital invoice issuance. No development, configuration, or technical labor will begin until the corresponding invoice is settled via the secure Paystack payment link.

3. Recurring Billing & Renewals

3.1 Annual Renewals (DMS Launchpad): The DMS Launchpad includes a recurring annual fee of R1,650, billed automatically every 12 months from the date of purchase. This recurring fee directly offsets the cost of maintaining the underlying domain registry and covers the manual labor involved in performing monthly technical health checks and funnel maintenance audits.

3.2 Monthly Renewals (The Systems Insider Circle): Membership dues are billed automatically on a recurring monthly cycle on the anniversary date of initial registration.

4. Failed Transaction Protocols

In the event that a recurring transaction fails due to card expiration, insufficient funds, or banking declines, Paystack will systematically retry the charge. The Service Provider reserves the right to suspend access to private training portals, consulting drops, and live Q&A sessions if an account balance remains overdue for more than 3 calendar days.

Privacy Policy

1. Scope of Data Collection

We collect and process personal and business information strictly necessary to execute our technical consulting services and manage client accounts. This data includes:

Identification Data: Full name, business name, email address, and telephone contact numbers.

Technical Operational Data: Target custom domains, business operational parameters, and system workflow logic.

Access Credentials: Temporary, authorized system permissions or delegated sub-account access to your marketing software, provided explicitly by you for implementation purposes.

2. Lawful Basis for Processing

We process your data under the following lawful grounds:

To fulfill our contractual obligations to execute technical setups and funnel configurations.

To process secure financial payments and subscription cycles via our third-party processor, Paystack.

To protect the legitimate business interests of ensuring platform security and system diagnostics.

3. Data Confidentiality & Strict Third-Party Safeguards

3.1 No Commercialization: We do not sell, rent, trade, or lease your personal or business data to any third-party marketing entities.

3.2 Discretionary Access: Your temporary system access credentials are treated with strict confidentiality. All implementation access tokens or login parameters are securely stored during the construction phase and are systematically purged or logged out of immediately upon project handover and sign-off.

3.3 Third-Party Disclosures: Data is shared with third-party service providers (specifically Paystack) strictly to the extent required to complete lawful payment handling.

4. Data Retention & Client Rights

We retain customer records and transaction data only for as long as necessary to maintain active subscription services, provide ongoing support, or satisfy statutory legal, accounting, and tax reporting frameworks. Clients retain the right to inspect, rectify, restrict, or request the absolute erasure of their personal data from our operational databases by contacting our compliance email address.

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